Do I have to pay for return shipping?
The cost of returns must be covered by the customer. To find out how much a return will cost using our pre-paid labels, visit http://returns.ratandboa.com/
Please note - Black tier customers have free returns and shipping. To check your tier please head over to the "Rewards" section of the website.
If you have decided to use your own label, we kindly ask customers to avoid using Fedex as there are extra charges for this. A total of 21GBP will be deducted from the refund, please note that this charge is from Fedex and we have no control over this.
