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Returns & Refunds

How do I log my return?

To make a return, please visit the link provided in order to start your returns process, all returns must be made through the returns portal. https://www.ratandboa.com/pages/returns-portal/ You will…

Updated by Rat & Boa

How to return with Happy Returns

We hope you love your new pieces. But if anything’s not right - our returns process has just got even easier. We’re partnering with Happy Returns so you can enjoy box-free, label-free, fuss-free retu…

Updated by Rat & Boa

What is your returns policy?

All returned items must be logged on our online returns portal and sent back to our warehouse within 30 days of delivery in order to be eligible for a refund. All returns are eligible for a pre-paid…

Updated by Rat & Boa

Can I change my return method?

If you wish to modify any information related to your return, such as altering the items intended for return, selecting a different refund method, or making adjustments to the shipping label, kindly…

Updated by Rat & Boa

Do you have extended returns over the Christmas period?

Yes, we do offer an extended returns over the Christmas period. All orders placed from 24th November - 18th December will be returnable up until 19th January. Any orders placed from 19th December wil…

Updated by Rat & Boa

Return Shipping Charges

For all information regarding return shipping charges please click the link below: https://www.ratandboa.com/pages/returns?ft-useNewBag=true&category=return-shipping-charges

Updated by Rat & Boa

Which courier do you use for return shipments?

For customers shopping in our UK store , returns will now be processed with Royal Mail. To return your parcel with Royal Mail is super easy. Once you've received your QR code, (this will have been se…

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I received a faulty item

We’re really sorry if you’ve received a faulty item. We kindly ask for all customers to message our Customer Care team with images and advise of any fault details, our team can then advise on the nex…

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How do I return my parcel with your DHL Express label?

You will need to firstly log your return on our online returns portal. If you have selected to use our label, one will be emailed over to once your return has been logged and then approved by our tea…

Updated by Rat & Boa

I've received and incorrect item

We want to resolve any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please send it back to us and we'll refund you if it's incorrect. To create…

Updated by Rat & Boa

Can I change my returns request?

You can change your return request if you would like. To do this, your previous return request has to be rejected so you can log it again. Firstly, contact customercare@ratandboa.com to cancel your p…

Updated by Rat & Boa

I've lost my invoice, what should I do?

For full instructions you can read below, we now also have a video available to see. How to access your invoice.mov. You can now access your invoice from your email address. Please log your return on…

Updated by Rat & Boa

Can I return sale and clearance items?

Returns on sale items are accepted but, please follow the normal procedure for returns. You will have 30 days from the date of receiving your parcel to return your goods. They will need to have tags…

Updated by Rat & Boa

Where is your returns portal

https://www.ratandboa.com/pages/returns-portal/ You can access our returns portal using this link provided.

Updated by Rat & Boa

DHL- Why won't my label work?

If you are returning your items with our DHL Express label. Please know that DHL parcel will not accept our DHL Express labels. The companies are two separate companies. USPS, UPS, or any other couri…

Updated by Rat & Boa

How long will it take for the funds to appear in my account?

Timeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days of receiving your returned goods, but this can increase to 10 working days durin…

Updated by Rat & Boa

Why haven't I been refunded?

We would advise to always check your tracking first to see if that has reached us. This information will be on your returns email and your returns portal. On occasion returned items do not reach us,…

Updated by Rat & Boa

Do I have to pay for return shipping?

The cost of returns must be covered by the customer. To find out how much a return will cost using our pre-paid labels, visit http://returns.ratandboa.com/ Please note - Black tier customers have fre…

Updated by Rat & Boa

Can I return two orders in the same parcel?

You can combine two orders, yes. If you could pop a message in with your parcel, explaining which items are being returned from which order, our returns team can then pick this up for you. If we coul…

Updated by Rat & Boa

Will my postage be refunded?

We do not provide refunds for postage costs, unless otherwise stated.

Updated by Rat & Boa

What do I need to include in my return?

Please ensure you include a copy of your invoice on the outside of the parcel, failure to do so can cause delays in your refund being processed. For international orders, please ensure you mark your…

Updated by Rat & Boa

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