I received a faulty item
We’re really sorry if you’ve received a faulty item. We kindly ask for all customers to message our Customer Care team with images and advise of any fault details, our team can then advise on the next steps.
If your fault is within 30 days please log on to our returns portal to log your return, don’t forget to select ‘Faulty’ when asked for a reason for your return and attach a clear image of the fault. If you’re not able to create a return, please get in touch with our Customer Care team and they will gladly help you further.
Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded, this is down to the discretion of our returns team.
All faulty items must be returned in order to be considered for a refund or store credit.
If this return is outside of your returns window of 30 days, please contact a member of our team as soon as possible and they will be happy to help you resolve this.
Please contact us at customercare@ratandboa.com
