How do I return my parcel with your DHL Express label?
You will need to firstly log your return on our online returns portal. If you have selected to use our label, one will be emailed over to once your return has been logged and then approved by our team. You will then need to print your label and attach this to the front of your parcel.
You can drop the parcel off to any DHL Express shop (please note, DHL Parcel, is not the same company and will not accept our labels). To locate your local DHL Express drop off location, please follow the link below:
https://locator.dhl.com/?language=en&languageCountryCode=GB&countryCode=GB&resultUom=mi
To return with DHL express is super easy, how you choose to return is totally up to you! You can either drop your return at a local DHL Express location or schedule a DHL collection from an address of your choice.
We would always recommend keeping all receipts or confirmation of drop off. You can also schedule a collection with DHL, they can collect from a home address or work address, this is totally free service.
Please use the link below to arrange for DHL to collect your parcel, please note the link below can be temperamental on some iPhones and tends to work better on a laptop or PC.
https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference
- Please select your country flag in the top right of the screen (this is important as it will not work otherwise).
- Please answer 'No' to the first question.
- Please then select 'I have a waybill number' and enter the waybill number that appears on your return label, ensuring that you leave no spaces between the numbers.
- Enter you phone number.
- Click update and you will then be able to arrange a collection.Please contact us if you have any problems at Customercare@ratandboa.com
From this screen you then need to put the pickup address details in.
If you decide to ship with your own courier, you will recieve details of how to do this via email once this option is selected on our portal. Please note you will not recieve a label in this case.
We kindly ask customers to avoid using Fedex as there are extra charges for this. A total of 21GBP will be deducted from the refund, please note that this charge is from Fedex and we have no control over this.
