DHL- Why won't my label work?
If you are returning your items with our DHL Express label. Please know that DHL parcel will not accept our DHL Express labels. The companies are two separate companies.
USPS, UPS, or any other couriers sadly do not take DHL Express parcels. Please do not leave parcels with these companies as we have no way of tracking them and will not be able to refund on any lost parcels.
To return with DHL express is super easy, how you choose to return is totally up to you!
You can either drop your return at a local DHL Express location or schedule a DHL collection from an address of your choice.
https://locator.dhl.com/?language=en&languageCountryCode=GB&countryCode=GB&resultUom=mi
We would always recommend keeping all receipts or confirmation of drop off. You can also schedule a collection with DHL, they can collect from a home address or work address, this is totally free service.
Please use the link below to arrange for DHL to collect your parcel, please note the link below can be temperamental on some iPhones and tends to work better on a laptop or PC.
https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference
- Please select your country flag in the top right of the screen (this is important as it will not work otherwise).
- Please answer 'No' to the first question.
- Please then select 'I have a waybill number' and enter the waybill number that appears on your return label, ensuring that you leave no spaces between the numbers.
- Enter you phone number.
- Click update and you will then be able to arrange a collection.Please contact us if you have any problems at Customercare@ratandboa.com
On this screen, you then need to enter in all the details for the pickup address.
