I've lost my invoice, what should I do?
For full instructions you can read below, we now also have a video available to see. How to access your invoice .mov.
You can now access your invoice from your email address. Please log your return on our returns portal. Once your label has been approved by our returns team, you will receive an email with your label and invoice ready to be downloaded and printed off.
For our overseas customers, we would always recommend attaching this to the front of the parcel for returning a shipment, this will avoid your parcel being delayed at the border.
We would also kindly advise to include your name, order number and contact details within your return parcel.
You can also contact our customer service team at customercare@ratandboa.com for a copy of the invoice.
