I've received and incorrect item
We want to resolve any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you if it's incorrect.
To create your return, simply log into our returns portal and log this.
https://www.ratandboa.com/pages/returns-portal/
Keep hold of your proof of postage in case we need to look at it further on down the line.
If you choose to return through another method, you will be required to pay for your return. We do not accept any responsibility for parcels shipped through alternative couriers.
If you still want the order and your desired items are still in stock, please order them through our website as normal.
