I've made a mistake can I change my order?
We cannot amend orders once they have been placed. We kindly recommend checking your order prior to making payment to ensure all sizes are items are correct.
If you would like to cancel your order our team will absolutely do our very best to make cancellations but this cannot be guaranteed.
You can cancel your order within 20 minutes of placing your order, you can find the cancel button on the order confirmation page. Please watch the below video to find how to do this.
If your order has been processed by our warehouse team it will no longer be possibe to cancel your order.
If this timeframe has passed you could email us with the subject header CANCEL ORDER and your order number, this will give us the best possible chance of catching this before the order is processed.
If you need any help with your order, please contact our customer service team as soon as possible at customercare@ratandboa.com.
