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Orders

Can I purchase your items from a store?

At the moment we operate exclusively online and do not have any physical stores. Our entire collection is available for purchase through our website, providing a convenient and seamless shopping expe…

Updated by Rat & Boa

Is it possible to change the shipping address for my order once it has been placed?

We understand that sometimes circumstances change, and you may need to adjust the shipping address. While we cannot guarantee the ability to change the address after an order is placed, we're more th…

Updated by Rat & Boa

Do you have a size guide?

Our size guides are available in CM and can be located on our product pages just above the add to basket button. You will also find our Find Your Size tool here. The Find Your Size tool will help you…

Updated by Rat & Boa

I've made a mistake can I change my order?

We cannot amend orders once they have been placed. We kindly recommend checking your order prior to making payment to ensure all sizes are items are correct. If you would like to cancel your order ou…

Updated by Rat & Boa

Can I cancel my order after it has been placed?

You now have 20 minutes to cancel an order, you can find the cancel button on the order confirmation page. Please watch the below video to find how to do this. How to cancel your order.mov We appreci…

Updated by Rat & Boa

Where can I purchase Rat & Boa?

You can find our websites listed below. These are the only official stockists of Rat & Boa: www.ratandboa.com/ eur.ratandboa.com/ us.ratandboa.com/ aus.ratandboa.com/ If you come across a site that l…

Updated by Rat & Boa

I haven't received my tracking/order confirmation email?

We strongly advise our customers to check their junk folders and any other folders in their email inbox. Should you still be unable to locate the correspondence, get in touch, there may have been an…

Updated by Rat & Boa

Which currencies can I shop in?

Our customers have the option to check out in four currencies as mentioned below. Please look for a currency symbol at the bottom of the website to alter between. - GBP - USD - AUD - EUR Please note…

Updated by Rat & Boa

The colour of the garment is different from what I have seen online

All the garments you see in our photos are the garments you will receive. From time to time there may be some discrepancies, this is usually due to the varying devices upon which the products are vie…

Updated by Rat & Boa

Why can I see two transactions on my bank statement?

This will be a double or pending charge on your bank account or credit card. It is common practice for banks and credit card companies to authorise electronic transactions made with a debit or credit…

Updated by Rat & Boa

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