Can I cancel my order after it has been placed?
You now have 20 minutes to cancel an order, you can find the cancel button on the order confirmation page. Please watch the below video to find how to do this.
We appreciate that sometimes an order may need to be cancelled after your initial 20 minutes has passed and we will absolutely do our best to facilitate this although we cannot not guarantee that it will be possible.
If you change your mind about your order, please email us immediately at customercare@ratandboa.com with the subject header CANCEL ORDER and your order number, and our team will pick your request up as quickly as possible. Please note that our team work Monday- Friday 9am -5pm GMT, your request will be picked up within this time.
If your order has already been processed by our warehouse team we will no longer be able to cancel your order.
