How long will it take for the funds to appear in my account?
Timeframes for refunds vary depending on the original payment method.
We aim to process a refund within 5 working days of receiving your returned goods, but this can increase to 10 working days during busy periods.
When you cancel the order, the reserved funds will be made available, usually within 2 hours.
Credit or debit card - funds are usually returned in around 3-7 working days. Please note, this time is taken by the banks to process the transaction. If the funds have not been released after 10 working days, please get in touch and we'll look into it further for you.
Paypal - the funds will be available immediately, please allow 3-5 days for us to process the refund.
Clearpay - If you make a return anda refund is processed, please allow 3-5 days for this to be reflected in your Payment Schedule. If you have any questions about your Clearpay account, please visit https://help.clearpay.co.uk/hc/en-gb/requests/new
Klarna - If you've paid your full invoice, you'll receive a refund from Klarna within 5-10 working days for the items you returned. If you have any questions about your Klarna account, please visit https://www.klarna.com/uk/customer-service/
Gift voucher - This will be sent to you via an email with a code within 72 hours of your refund being processed.
