What is your returns policy?
All returned items must be logged on our online returns portal and sent back to our warehouse within 30 days of delivery in order to be eligible for a refund.
All returns are eligible for a pre-paid label on the returns centre, there you will find the cost of the return label, this changes depending on your location. We pay for the label upfront and deduct this cost from your returned goods.
Eligible returned items can be refunded via the original payment method or via store credit. Please log all returns on our returns portal to ensure our team can pick this up.
Items must be returned in their original state with all tags still attached and in their original packaging. Garments that are returned with signs of being worn, damaged, smell strongly or delivered outside of the stated 30 day return window will not be accepted.
Unfortunately, items that are returned without their original tags attached will not be accepted.
Swimwear bottoms will be shipped with a hygiene protector sticker in place. Please be advised that any bottoms with this removed will not be accepted for returns. If this sticker is missing when the order reaches you, please let our customercare@ratandboa.com team know as soon as you receive the item.
When trying on any swimwear bottoms we would ask for underwear to be worn underneath to protect the item. Any returned bottoms with signs of wear will sadly be rejected due to health and safety reasons.
Any items considered faulty must be returned to be eligible for a refund.
Returns on sale items are accepted following the usual returns policy above.
We do not offer exchanges on any orders including sale.
To log a return please head over to: https://www.ratandboa.com/pages/returns-portal/
