Which courier do you use for return shipments?
UK Customers.
For customers shopping in our UK store and based in the UK, returns will now be processed with Royal Mail.
To return your parcel with Royal Mail is super easy. Once you've received your QR code, (this will have been sent to you in an email) take it to your Royal Mail Customer Service Point (CSP), usually located at your local delivery office or a Post Office branch.
They’ll scan the QR code, print the label, which you can then fix to your parcel and drop off while you’re there.
The cost of the label is deducted from your refund once your order is back with us, you should not have to pay anything upfront with Royal Mail, all costs are deducted from your refund.
For your security, we would recommend requesting and keeping hold of all proof of postage receipts, until the return has been fully processed.
To locate a branch simply click the link below to find your nearest Royal Mail Post Office:
https://www.royalmail.com/services-near-you#/
US Customers
We wanted to let you know that we’re moving away from Happy Returns as a return method. Going forward, please use the options available in our returns portal when processing your return. All currently available return methods and couriers will be displayed there, and these may change over the coming months as we make internal updates.
If you have already selected Happy Returns as your return method, you can still use it during this transition period. However, if the option is no longer visible in the portal, it will no longer be available.
We appreciate your patience during this transition and will share more updates soon. If you have any questions, please don’t hesitate to reach out.
Australian Customers
All Aus customer will be prcessed with Australia Post. We are unable to issue any labels for other courier companies.
Please print the label provided and attach this to your parcel. You can then take this to any store or post office that works with AusPost.
If you are returning from New Zealand we will aim to provide a NZ Post label to make your return if you choose to return with our courier.
EU Customers
All currently available return methods and couriers will be displayed on our returns portal, and these may change over the coming months as we make internal updates.
