Which courier do you use for return shipments?
For customers shopping in our UK store, returns will now be processed with Royal Mail.
To return your parcel with Royal Mail is super easy. Once you've received your QR code, (this will have been sent to you in an email) take it to your Royal Mail Customer Service Point (CSP), usually located at your local delivery office or a Post Office branch.
They’ll scan the QR code, print the label, which you can then fix to your parcel and drop off while you’re there.
The cost of the label is deducted from your refund once your order is back with us, you should not have to pay anything upfront with Royal Mail, all costs are deducted from your refund.
For your security, we would recommend requesting and keeping hold of all proof of postage receipts, until the return has been fully processed.
To locate a branch simply click the link below to find your nearest Royal Mail Post Office:
https://www.royalmail.com/services-near-you#/
For all customers shopping in our EUR or US store our return shipments are processed via DHL Express. We are unable to issue any labels for other courier companies.
DHL Express is a separate company from DHL Parcel. DHL Parcel cannot accept our parcels, as they do not process our pre-paid labels.
To locate your local DHL Express drop off location, please follow the link below:
https://locator.dhl.com/?language=en&languageCountryCode=GB&countryCode=GB&resultUom=mi
Please be advised DHL Express do not cover all locations, if DHL are unable to provide a return label our customer service team will contact you to advise how to proceed with your return.
You can also ship with your own courier. We cannot provide a label for this. We do advise that you use a tracked service for this, and please keep record of any proof of postage. We cannot reimburse any costs incurred via this method.
If you choose to use your own courier, we would recommend to avoid Fedex, as there are extra charges deducted once the item is back in our warehouse. A total of 21GBP is deducted from your refund, this is a charge from the Fedex and sadly we have no control over this.
All Aus customer will be prcessed with Australia Post. We are unable to issue any labels for other courier companies.
Please print the label provided and attach this to your parcel. You can then take this to any store or post office that works with AusPost.
If you are returning from New Zealand we will aim to provide a NZ Post label to make your return if you choose to return with our courier.
