Why haven't I been refunded?
We would advise to always check your tracking first to see if that has reached us. This information will be on your returns email and your returns portal.
On occasion returned items do not reach us, we always recommend you ship your returned goods with a tracked delivery service, without tracking we are unable to trace where your parcel is.
Sadly any parcels lost on the way back to us, we can not be held responsible for.
Refunds can take up to 10 working days depending on your payment provider and we're not able to speed up this process. If the funds have not been released after 10 working days, please get in touch with our customer service team and we'll look into it further for you.
Credit or debit card - funds are usually returned in 3-7 working days. Please note, this time is taken by the banks to process the transaction.
Paypal - Please allow 3-5 days for us to process the refund.
Klarna - If you've paid your full invoice, you'll receive a refund from Klarna within 5-10 working days for the items you returned. If you have any questions about your Klarna account, please visit https://www.klarna.com/uk/customer-service/
Clearpay - If you make a return anda refund is processed, please allow 3-5 days for this to be reflected in your Payment Schedule. If you have any questions about your Clearpay account, please visit https://help.clearpay.co.uk/hc/en-gb/requests/new
Store credit/gift voucher - This will be emailed accross to you within 24 hours.
