Will I be charged customer and import duties?
UK orders have customs and duties pre-paid.
Australian orders are charged customs and duties on orders over $1000 AUD when shipping from the UK to Australia.
USA orders are charged customs and duties on orders over $800 USD.
All EU orders are now shipped from the Netherlands, orders placed from a EU member state, should therefore be free of taxes and duties, we would kindly advise checking with your local customs to make sure.
(Please note: Iceland, Liechtenstein, Norway and Switzerland are in the Schengen area but are not EU member states)
For other countries, customs and import duties are applied by local customs. Unfortunately, we are unable to provide an estimated amount for this. We kindly suggest that you contact your local customs offices before ordering to find out the exact cost that could potentially be incurred. Sadly any orders with customs duties on attached we can not refund for.
We reserve the right to deduct any costs from your refund that we incur from parcels that are returned to us due to unpaid customs charges.
All orders placed in the currency USD and GBP will be shipped from our UK warehouse. We would kindly recommend checking local customs and taxes before placing your order.
All orders placed in EURO's will be shipped from our EU warehouse based in the Netherlands, this should help avoid customs and taxes if your address is within the EU.
All order placed in AUD currency, will be shipped from our Australian warehouse, this means delivery is super fast and no customs will be due.
Please note the total cost for your order does not include any import or duties fees.
