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Shipping & Delivery

Why haven't I received my order?

You can track your order via the information given on the shipping confirmation email (tracking/waybill) and on the accounts page on our website. Alternatively, there may be an address query that req…

Updated by Rat & Boa

Do I need to sign for my delivery?

With our courier services, you have the option to leave specific instructions for your parcel. You can request for it to be: Left without a signature Delivered to a neighbour Placed in a designated s…

Updated by Rat & Boa

Which couriers do you use?

We currently ship with the following couriers: All orders placed in GBP currency will be shipped with DHL Express All orders placed in USD currency will be shipped with UPS. All orders placed in AUD…

Updated by Rat & Boa

Where will my order ship from?

All orders placed in the currency USD and GBP will be shipped from our UK warehouse. We would kindly recommend checking local customs and taxes before placing your order. Orders over $800 within the…

Updated by Rat & Boa

Will I be charged customs and import duties?

UK orders have customs and duties pre-paid. Australian orders are charged customs and duties on orders over $1000 AUD when shipping from the UK to Australia. USA orders are now charged customs and du…

Updated by Rat & Boa

When will my order be shipped?

We do our best to ensure that your order is shipped on the same day that it’s placed if ordered before 3pm. Orders placed on a Friday after 2pm or bank holiday are shipped the first working day back.…

Updated by Rat & Boa

Do you deliver on bank holidays and weekends?

Expected delivery times do not include weekends or bank holidays. We usually advise weekend delivery would not be possible. Some of our couriers do travel across weekends, often making for a shorter…

Updated by Rat & Boa

Can someone else sign for my delivery?

Someone else can sign for your delivery, however we sadly can not accept responsibility if the signature received at the delivery address is not the intended recipient. With our couriers it is possib…

Updated by Rat & Boa

How do I track my order?

We will email you your tracking details once your order has been dispatched. The waybill / tracking number is the best way to track your parcel. If you have not received your confirmation, please con…

Updated by Rat & Boa

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