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Due to our items being so heavily discounted, our Members Only vouchers or points cannot be redeemed against any sale orders. Good news though, you can still earn points on sale orders to move up thr…
Updated 1 week ago by Rat & Boa
Yes! Our gift cards can be used on any purchase including sale items. Please note, gift cards are store specific, so if you have store credit from the online US store this will need to be used in the…
Updated 1 year ago by Rat & Boa
Returns on sale items are accepted, our usual returns policy will remain in place. All returned items must be logged on our online returns portal and sent back to our warehouse within 30 days of deli…
Shipping fees will be clearly displayed at checkout and confirmed in your order confirmation email. Please note that our team is unable to offer refunds for these charges.
Sale will end Monday 3rd March. Any orders made during sale and after this time will not be eligible for a price match.
You have a 20-minute window from the time you place your order to cancel it. You can easily find the cancellation button in your confirmation email. We’re really sorry, but due to the high number of…
Updated 5 months ago by Rat & Boa
We won’t be restocking items during our sale, so we recommend ordering multiple sizes if you’re unsure which will fit best. If an item is restocked after the sale, please note that we won’t be able t…
With the popularity of our sales ever-growing, it's really important to us that we make them fair, so each customer's order will be limited to six items and two sizes per item. Our hope is that these…
Our sale periods are a particularly busy period so we do ask to allow up to 3 working days for orders to be processed and shipped. Once your order has been picked and packed you will be able to track…
We want to make sure everyone has a fair chance to enjoy our sales, so we won't be able to offer price matches on orders made before or after the sale period. We appreciate your understanding as this…
For a limited time during our sale, we’re offering a one-time exchange if you need a different size. To arrange this, simply contact our Customer Service team, and they’ll guide you through the proce…
Due to the high demand during our sale, we are unable to guarantee next-day delivery. Rest assured, we are working hard to process all orders as quickly as possible. Please allow 3-5 working days for…
Our sale kicks off on 27th February 2025, but exact start times will vary depending on your location and the store you shop in. To stay in the loop, keep an eye on your emails and our socials—we’ll b…
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by Rat & Boa
