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Sadly, we are unable to add any vouchers or points to an order once the order has been placed. They can be used on future orders. Apologies for any inconvenience.
Updated 1 week ago by Rat & Boa
Log on to your Members Only account to access your personal benefits page. You’ll find your available points balance, membership level, any pending credit and an overview of your exclusive rewards.
Your level is based on your spend with us over the previous 12 months. The more you spend over the course of a year, the more points you accumulate and the closer you’ll move to unlocking the benefit…
Yes, once your refund is processed for your order, your voucher will also be refunded. The voucher will last for 30 days. Points will also be automatically refunded once your order has been processed…
Yes, simply log into your account, select the pieces you want to purchase, and proceed to the checkout page. Here, you’ll find a points redemption box. If you are shopping on your mobile you will fin…
Due to our items being so heavily discounted our Loyalty points cannot be used as credit on sale orders. The points that you earn are used to calculate your membership level. Good news though, you ca…
Vouchers or points can not be used on sale item, but you can accumulate points from these orders.
You will receive a welcome voucher on joining the program, and we’ll gift you a voucher for your birthday. You will receive other vouchers throughout the year depending on your level. Your points wil…
No, our points system can’t be combined with other discounts or applied to sale items. The good news is that you can still earn points on sale orders! These points will automatically be credited to y…
You will receive a voucher as a gift from us, to you for your birthday. If you do need to change your Birthday and the voucher hasn't been used already, this can be changed with our customer care tea…
Members Only is Rat & Boa’s access-all-areas loyalty programme. Create an account now and you'll step into our V.I.P. world of unique rewards and bespoke benefits. Membership earns you early access t…
Your level will change automatically 37 days after your order to match the returns window for your product.
For all welcome offers and birthday vouchers: once your order has been refunded, the voucher will be automatically returned to you. You’ll receive an email with the refunded voucher code. For points:…
Vouchers can not be exchanged for store credit or gift cards.
Updated 1 year ago by Rat & Boa
Yes, vouchers can be used alongside store credit.
Updated 2 years ago by Rat & Boa
Your level is based on your net spend over the last 12 months, as we have reshuffled our tiers this means your tier may be more mid based due to our reshuffle.
Your level is based on your net spend. If you return an item, your net spend will not increase and you will not level up.
No, only one voucher can be used per order.
Yes. The expiry date on all vouchers is 30 days from the date you have recieved it.
Yes, you can still earn points on sale orders. These will automatically be added to your loyalty account after your returns window closes. Please make sure you're logged into your account at all time…
If you no longer wish to be part of our loyalty programme, please contact us and we will cancel your account. You will lose any points you have collected. If you would like to join again, simply cont…
This is likely to be because you, or someone that you referred, cancelled or returned an order.
The pending points that you earned from their order will be cancelled and will not be added to your balance.
These points will not be added to your balance. For example, if you have returned an item, the points will change from pending to cancelled.
Your points are used to calculate your membership level. The more style points you have, the higher your level and the more benefits you’ll have access to.
Your points balance and current membership level are shown in the top bar on your account page.
Signing up to our Members Only account is easy, just head over to our site click on "Account" in the top right corner. Once account is selected click "New Customer" shown in the image below. Please e…
You can earn points by buying Rat & Boa styles every £/$/€1 spent = 1 point. The more points you have, the higher your loyalty tier and the more benefits you’ll have access to. Just to advise you wil…
Points pend while your products are within their 30 day return window, plus seven extra days to allow for returned items to reach us. Once this time frame has passed, your points will automatically b…
Members Only is Rat & Boa’s access-all-areas loyalty programme. Sign up and you’ll earn points on qualifying purchases and other interactions with us. The more points you have, the higher your loyalt…
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Updated
by Rat & Boa
