Rat & Boa

How do I log my return?

To make a return, please visit the link provided in order to start your returns process, all returns must be made through the returns portal. https://www.ratandboa.com/pages/returns-portal/ You will…

Which couriers do you use?

We currently ship with the following couriers: All orders placed in GBP currency will be shipped with DHL Express. All orders placed in USD currency will be shipped with DHL Express. DHL Delivery dat…

DHL- Why won't my label work?

If you are returning your items with our DHL Express label. Please know that DHL parcel will not accept our DHL Express labels. The companies are two separate companies. USPS, UPS, or any other couri…

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Technical