Rat & Boa

Customs, everything you need to know.

We aim to make your shopping experience as smooth as possible. Below is a summary of how customs and duties are handled for different regions: 🇬🇧 United Kingdom All UK orders have customs and duties…

When will my order be shipped?

We do our best to ensure that your order is shipped on the same day that it’s placed if ordered before 3pm. Orders placed on a Friday after 3pm or bank holiday are shipped the first working day back.…

What is your returns policy?

All returned items must be logged on our online returns portal and sent back to our warehouse within 30 days of delivery in order to be eligible for a refund. All returns are eligible for a pre-paid…

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Technical