All returned items must be logged on our online returns portal and sent back to our warehouse within 14 days of delivery in order to be eligible for a refund. All returns are eligible for a pre-paid…
You can change your return request if you would like. To do this, your previous return request has to be rejected so you can log it again. Firstly, contact customercare@ratandboa.com to cancel your p…
If your a EUR, GBP or AUD customer please log your return here: https://www.ratandboa.com/pages/returns-portal/ If your a USD customer please log your return here: https://returnsportal.shop/rat-&-bo…
You will need to firstly log your return on our online portal. If your a USD customer please log your return here: https://returnsportal.shop/rat-&-boa-usa If your a GBP, EUR or AUD customer please l…
To make a return, please visit the link provided in order to start your returns process, all returns must be made through the returns portal. If your a USD customer please log your return here: https…
We do our best to ensure that your order is shipped on the same day that it’s placed if ordered before 3pm. Orders placed on a Friday after 3pm or bank holiday are shipped the first working day back.…
All orders placed in the currency USD and GBP will be shipped from our UK warehouse. We would kindly recommend checking local customs and taxes before placing your order. Please note, we can not ship…
We aim to make your shopping experience as smooth as possible. Below is a summary of how customs and duties are handled for different regions: 🇬🇧 United Kingdom All UK orders have customs and duties…
We are currently offering exchanges exclusively to our UK customers. To proceed with an exchange within the UK, please select the exchange option via our returns portal. Kindly note that exchanges ar…
You can track your order via the information given on the shipping confirmation email (tracking/waybill) and on the accounts page on our website. Alternatively, there may be an address query that req…
With our courier services, you have the option to leave specific instructions for your parcel. You can request for it to be: Left without a signature Delivered to a neighbour Placed in a designated s…
We currently ship with the following couriers: All orders placed in GBP currency will be shipped with DHL Express All orders placed in USD currency will be shipped with UPS. All orders placed in AUD…
How to Return Your Order with UPS. Receive Your UPS Return Label:Once your return is logged, you will receive a UPS return label via email. If you do not receive this, please check your spam/junk fol…
If you are returning your items with our DHL Express label. Please know that DHL parcel will not accept our DHL Express labels. The companies are two separate companies. USPS, UPS, or any other couri…
We wanted to let you know that we’re moving away from Happy Returns as a return method. Going forward, please use the options available in our returns portal when processing your return. All currentl…
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